Refund and Return Policy

Return and Refund Policy

We want you to be completely satisfied with your purchase from Padel Market Here's what you need to know about our return and refund policy:

30-Day Return Policy: You have 30 days from the date of receipt to initiate a return for any paddle tennis or beach tennis products.

Eligibility: To be eligible for a return, the item must be in its original condition, unworn or unused, with tags attached, and in its original packaging. You'll also need to provide proof of purchase.

Initiating a Return: To start a return, simply contact us at orders@thepadelmarket.com

. Returns should be sent to the following address:

PADEL MARKET

Returns Department

42 Broadway 

#137

NEW YORK NY  10004

For Defective Products: If your item is defective, contact us via email to start the return process. We'll provide a return shipping label (applicable only for shipments within the US) and instructions on how to proceed. Please note that the final decision regarding defective products lies with the manufacturer.

For Customer Remorse: If you've changed your mind about a product, you may initiate a return. However, you'll be responsible for the return shipping costs.

Damages and Issues: Upon receiving your order, please inspect it thoroughly. If you discover any defects, damages, or if you receive the wrong item, contact us immediately for assistance.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom or personalized items, and hazardous materials. Additionally, sale items and gift cards are non-returnable.

Exchanges: If you wish to exchange an item, the quickest method is to return the original item and place a separate order for the new item.

European Union 14-Day Cooling Off Period: Customers within the European Union have the right to cancel or return their order within 14 days of receipt, without providing a justification.

Refunds: Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed within 2-3 business days to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact us at orders@thepadelmarket.com. We're here to assist you every step of the way